Our Staff
Our staff are our biggest asset. We are committed to providing a supportive working environment to create a happy and healthy work culture for all. ABH directly employ more than 150 staff across our facility. Our average staff length of service is 7 years with 13% attrition versus an industry average of 25%. Many staff have worked with us for 20 years or more. Their tenure, dedication and loyalty are celebrated in an annual awards ceremony.
People Management & Workplace Culture
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- Average staff retention: 7 years (13% attrition vs industry average 25%)
- Annual Staff Service Recognition Program
- Annual Staff Values awards nominated by all stakeholders – Respect, Compassion, Integrity, Excellence, Stewardship
- Non award staff supported throughout pandemic
- Care packages throughout pandemic: gift hampers, gift vouchers, Uber eats voucher
- Continual single site workforce throughout 2020/21 requiring Zero agency staff
- Workplace wellbeing and counselling services
- Staff lunches: International Nurses Day; Harmony Day; support meals during lockdown
- Referral bonuses
- Themed dress up days
- Working from home allowance
Training
We foster an ongoing commitment to high quality training in all areas of care and administration required at the facility.
Regular face to face and online training is provided. This includes dementia, infection controls, palliative care, fire safety, physical OH&S and the Aged Care Quality Standards.
Staff have full access to the following:
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- Altura online training hub
- Dedicated training room for face to face and virtual training
- Dedicated full time Training & Development Manager
- Compulsory training – fire safety, hand washing competencies, PPE donning & doffing, medication, pandemic fatigue, dementia care, monthly toolbox themes
- Specialist nursing care – infection control, dementia
Key Executive Staff
Leigh Kildey – Chief Executive
Vicki Hatzsisevastos – Client Relations Officer
Juliet Kei – Acting General Manager Care
Renee Yang – Clinical Manager, A.H. Orr
Huan Yu – Acting Clinical Manager, Bethel Lodge
Fumpa Mitchell – Quality Co-ordinator
Morag McHutchison – Diversional Therapy Manager
Ana Pereira – Weekday Receptionist
Sally Alves – Executive Assistant
Alex Giameos – Client Liaison Officer
Soo Gyung Hwang – Clinical Nurse Educator
Rama Sapkota – Infection Prevention & Control Lead
Ruth Njogah – Chaplain
Liz Foster – Communications Manager
Patrick McFarlane – Bethel Home Care Case Manager
Interim Care Org Chart 16.9.22
Board
Our Board of Directors provide a high level of governance and oversight of all Ashfield Baptist Homes Operations. The Board meet once a month.
Board Chair – Jo Schreuder
Board Deputy Chair – Belinda Dona
Care Staff
More than 120 Care Staff are employed across three key areas:
Clinical Staff
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- Executive Care Manager: Barry Cowling
- Clinical Managers: Juliet Kei (Bethel), Robyn Bennett (A.H. Orr, Interim)
- Clinical Nurse Educator: Elaine Panta
- Infection Prevention & Control Lead: Rama Sapkota
Lifestyle Staff
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- Diversional Therapy Manager: Morag Miles
- Care Staff
Administration
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- Finance, Payroll, Accounts, Maintenance
On-Site Contract Staff
Catering – contracted to CaterCare
Cleaning – contracted to Gen2
Laundry – contracted to Catering Industries
We conduct annual rigorous quality reviews before renewing these essential on-site contract services. Resident, staff and family feedback is sought to inform all decision making.
All our on-site contracting staff follow the same protocols and procedures as our own staff.